Privacy Policy for SFC App

Effective Date: 01-08-2025

Shani Fruit Company ("SFC", "we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("SFC App").

By using the app, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a) Personal Information

• Name
• Email address
• Phone number
• Delivery address
• Login credentials (email/username)

b) Usage Data

• Order history
• App activity logs (e.g., pages visited, time spent)
• Device type and operating system

c) Location Data

• Riders may be required to share real-time location data for delivery tracking purposes.

2. How We Use Your Information

• Process and deliver orders
• Manage user accounts (admin, rider, customer)
• Provide customer support
• Improve app functionality and user experience
• Send notifications and updates
• Ensure rider delivery accuracy and dispatch management

3. How We Protect Your Information

We implement industry-standard security measures to protect your personal information. This includes:

• Secure authentication
• Data encryption during transmission
• Access controls for sensitive data

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

4. Sharing of Information

We do not sell or share your personal information with third parties except:

• With your explicit consent
• To comply with legal obligations
• With delivery staff (riders) for fulfilling orders
• With service providers who help us operate the app (e.g., hosting, notification services)

5. Children’s Privacy

The SFC App is not intended for children under 13. We do not knowingly collect data from anyone under this age. If we learn we have collected personal information from a child, we will delete it.

6. Third-Party Services

Our app may link to or use third-party services (e.g., payment gateways, Google Maps). These services have their own privacy policies, and we encourage you to review them.

7. Your Rights and Choices

• Access, correct, or update your personal information by logging into your account
• Request deletion of your data by contacting us
• Opt out of push notifications from your device settings

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Shani Fruit Company
Email: support@sfc.com.pk
Phone: +92-333-8489993
Website: https://www.sfc.com.pk

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted in the app and on our website. Continued use of the app after changes implies your acceptance.